| 0:00 |
0:58 |
Instructions
given for first scenario:
|
| 0:58 |
1:26 |
Discovers Real Phone on
start menu and starts it |
Minor
problems with start menu entry:
- first looks for it under Real Phone, not IBM Real
Phone
- hesitates with the pull right menu options of
RealPhone entry
- a bit disconcerted because the phone does not
appear immediately after selection
Time: approx 30 secs for this task |
| 1:26 |
2:09 |
- Tries to look for Saul on speed dial, but its not
there
- Sees the question mark button and tries it to see
if it will help her find it
- system opens up word, and then she closes that
instance of it (partly)
Task clarified: just dial the
number, and things clarified |
These choices seem more
related to confusion about task vs. interface, and some problems when she
switched the window to one not relevant to this task. |
| 2:09 |
2:27 |
Enters phone number (no
dash) through the dial pad |
No hesitation entering
these numbers |
| 2:27 |
3:39 |
Looks for a dial button
- explores the labels on the buttons
- unsure but tries out the middle button <mute>
- no apparent feedback for this option, but phone
is now in MUTE mode
- keeps looking over the phone for some clue...
- presses button to open speed dial drawer,
examines it, and closes it again
- stresses again that she is looking for a dial
button
|
Major
problems
- does not know that she has to click the handle
- assumes its one of the three buttons below the
keypad
- doesn't know what these buttons do on first
glance, and has trouble reading one (small size? default rectangle
interferes with legibility?)
- has set the phone into MUTE mode without
realizing it
|
| 3:39 |
4:46 |
Tries Help
- asks if ? is a help, then clicks it
- hesitates, but then realizes its an overview
description
- Reads the instructions only partway - enough for
her to realize that she 'picks up the receiver', and what action she has
to take "Press that know over there"
|
Medium
problems
- Word document is not immediately interpreted as a
help system
- Now has several instances of word running (NOTE:
Windows95-specific), cluttering up the task bar
|
| 4:46 |
4:56 |
Presses the expand/shrink
rocker button Then finally clicks the receiver
|
Medium
problem
- in spite of the help, she does the wrong action
Time: approx 3.5 minutes to dial the number
(extraneous times removed) |
| 4:56 |
5:20 |
Instructor describes/simulates phone dialtone plus dialing sequence, plus
person answering |
|
| 5:20 |
6:11 |
- when the remote person hangs up, she presses the
rocker switch again
- not sure what to do, so clicks redial
- after person answers, presses rocker switch yet
again
|
Major to
medium problems
- does not know why the remote person cannot here
them i.e. that the phone is still in mute mode
- still believes the rocker switch has something to
do with going on/off hook.
- Does not know how to hang up.
|
| 6:11 |
7:02 |
- now switches to Microsoft Word (Phone
hidden behind)
- tries to figure out how to get at help from
Microsoft word, but fails
- raises phone
- presses rocker switch again
- is obviously exploring the visuals for some
solution, but cannot find it
- redials number
- obviously getting very frustrated
- manages to raise the help pate
|
Major
problems
- thinks she can get to help from MS Word itself.
- still has wrong model of rocker switch after
repeated uses
- cannot figure out what the problem is
- yet another instance of word is started
Time: approx 1.5 minutes, with no solution in
site |
| 7:02 |
|
Instructor jumps in to tell her to click on the handle/cradle to hangup, and
that she had clicked the mute button before
- "Is that what this is?" and "you couldn't read
that!" enforces that she could not read the mute label
|
|
| 8:00 |
|
Instructor says 1st task completed, starts 2nd task |
|