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Greenberg, S. and Johnson, B. (1997)
Studying Awareness in Contact Facilitation. In ACM CHI’97 Workshop on Awareness in Collaborative Systems. (Atlanta, Georgia), (Susan E. McDaniel and Tom Brinck, Ed.), March 22-27.
Type: Refereed workshop.

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Abstract.
In this position paper, we use a controlled experiment to try and isolate what information people use to decide on whether another person is both available and interruptible.
This paper represents work in progress, and as such some of the claims are still subject to analysis and interpretation