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Gutwin, C., Roseman, M. and Greenberg, S. (1996)
A Usability Study of Awareness Widgets in a Shared Workspace Groupware System. In Proceedings of ACM Conference on Supported Cooperative Work – ACM CSCW’96. (Boston, Mass.), ACM Press, pages 258-267, November 16-20.
Type: Refereed conference (full paper).
Earlier version: Report Report 1996-585-05, March.
DOI: 10.1145/240080.240298
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Abstract.
Workspace awareness is knowledge about others’ interaction with a shared workspace. Groupware systems provide only limited information about other participants, often compromising workspace awareness. This paper describes a usability study of several widgets designed to help maintain awareness in a groupware workspace. These widgets include a miniature view, a radar view, a multi-user scrollbar, a glance function, and a “what you see is what I do” view. The study examined the widgets’ information content, how easily people could interpret them, and whether they were useful or distracting. Observations, questionnaires, and interviews indicate that the miniature and radar displays are useful and valuable for tasks involving spatial manipulation of artifacts.
Keywords: Workspace awareness, shared workspaces, usability study.